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Gravity Support

Open a support case for an existing Gravity invoice, transaction, artifact, retrieval, or verification issue.

What is a TXID?
A TXID is the public reference number for a Bitcoin transaction. You can usually find it in your wallet history, exchange withdrawal history, or a Bitcoin block explorer.

Invoice ID = Gravity retrieval reference
TXID = Bitcoin transaction reference

Retrieve Support Response

Already opened a case? Use your Support Case ID and Invoice ID to retrieve Gravity responses.

Retrieve Support Case

What happens next: Review the service, complete the invoice flow, wait for Bitcoin settlement confirmation, retrieve the issued records, and return later to verify them if needed.
Gravity service standard: clear retrieval • reliable continuity • verifiable records.